Privacy Policy

Kee Creation (“we”, “us”, “our”, or “the Company”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, www.keecreation.in, or communicate with us through our business channels.

Kee Creation operates in the promotional products, customized merchandise, and gifting industry, serving businesses, institutions, resellers, and other customers across India.

By using our website or interacting with our business, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek that consent separately.

1. Information We Collect

1.1 Information You Provide

When you submit an enquiry, request a quotation, place an order, or contact us, we may collect:

• Your name and company or organization name.
• Email address and telephone or mobile number.
• Billing address, shipping address, and delivery information.
• Product preferences, quantities, specifications, and customization requirements.
• Company logos, branding artwork, and other files provided for customization.
• Purchase orders, quotations, invoices, and payment-related information.
• Messages, feedback, and other information you voluntarily share with us.

Please provide only the information necessary for your enquiry or transaction.

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through website technologies and analytics tools, including:

• IP address and approximate location derived from technical information.
• Browser type, device information, and operating system.
• Pages visited, referring websites, and time spent on pages.
• Website interactions, performance information, and diagnostic data.

The information collected will depend on the technologies configured on our website.

1.3 Cookies and Tracking Technologies

Our website uses or may use cookies, analytics technologies, and similar tools to support website functionality, understand visitor behaviour, measure website performance, and evaluate marketing effectiveness.

These technologies may help us understand which pages and products attract visitors and how users interact with our website.

You can manage cookies through your browser settings. Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or tracking technologies. Disabling certain cookies may affect some website features.

2. How We Use Your Information

We may use your information for the following purposes:

• Responding to enquiries and quotation requests.
• Recommending suitable promotional products and gifting solutions.
• Preparing quotations, processing orders, and fulfilling customer requirements.
• Managing product customization, artwork approvals, packaging, shipping, and delivery.
• Processing or verifying payments through applicable payment methods.
• Providing customer support and communicating order updates.
• Maintaining accounting, invoicing, tax, and transaction records.
• Operating, securing, maintaining, and improving our website.
• Analysing website traffic and marketing performance.
• Sending relevant product information, offers, updates, and promotional communications where permitted by applicable law.
• Preventing fraud, unauthorized access, misuse, and security incidents.
• Meeting applicable legal obligations and protecting our legitimate rights.

We aim to use personal information only for specified, appropriate purposes and in accordance with applicable legal requirements.

3. Enquiries, WhatsApp, Email, and Telephone Communication

We communicate with prospective and existing customers through telephone calls, WhatsApp, email, website forms, and other business channels.

These communications may include:

• Responses to product enquiries.
• Quotations and pricing information.
• Product recommendations and catalogue information.
• Customization details and artwork approvals.
• Order confirmations, payment coordination, and delivery updates.
• Customer support and after-sales communication.
• Promotional messages and relevant business updates.

If you receive promotional messages from us and no longer wish to receive them, you may request that we stop by contacting us through our published business contact details. You may also use an available unsubscribe or opt-out mechanism.

Opting out of marketing communications will not prevent essential communications relating to existing orders, transactions, or legal obligations.

WhatsApp and other third-party communication services may independently process information under their respective privacy policies and terms.

4. Marketing and Advertising

We may use website analytics and advertising technologies to understand customer interests, measure marketing campaigns, and improve the relevance and effectiveness of our promotional activities.

Depending on the tools configured on our website, these technologies may involve third-party service providers.

Where applicable, non-essential tracking and advertising technologies will be used in accordance with the consent requirements of relevant law. You may also be able to manage certain advertising preferences through your browser, device, or the relevant service provider.

We do not promise that every website visitor will receive personalized advertising, as this depends on the technologies used and the visitor's settings.

5. Sharing of Information

We do not sell personal information as a standalone commercial product.

We may share relevant information with third parties where necessary for the purposes described in this Policy.

5.1 Manufacturing and Customization Partners

We may share product specifications, quantities, artwork, logos, and delivery-related information with manufacturing, printing, engraving, packaging, or customization partners to fulfil orders.

5.2 Logistics and Delivery Providers

We may share recipients' names, contact details, and delivery addresses with courier companies and logistics providers to arrange shipments.

5.3 Payment Providers and Banks

Where necessary, payment-related information may be processed by banks, UPI service providers, and online payment gateways to facilitate or verify transactions.

We do not intend to collect or store complete payment-card credentials unless specifically required and lawfully handled through an appropriate payment process.

5.4 Website and Technology Providers

We may share relevant technical information with website hosting providers, analytics services, security providers, and other technology partners where required to operate and improve our website.

5.5 Professional Advisers and Authorities

We may disclose information to accountants, auditors, legal advisers, government authorities, regulators, or other parties when required or permitted by applicable law, or when reasonably necessary to protect our legal rights and prevent fraud.

We aim to limit disclosures to the information reasonably necessary for the relevant purpose.

6. Customized Products, Logos, and Artwork

Customers may provide company logos, brand artwork, event details, names, or other materials for customized products.

We use these materials to prepare designs, obtain approvals, coordinate production, and fulfil orders. Relevant materials may be shared with authorized production partners for these purposes.

We do not intend to use confidential customer artwork or branding for unrelated purposes without appropriate authorization.

Customers are responsible for ensuring they have the necessary rights or authorization to provide any logos, artwork, or other materials submitted to us.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Responding to enquiries and maintaining business relationships.
• Processing orders and providing after-sales support.
• Maintaining accounting, invoicing, and tax records.
• Resolving disputes and addressing complaints.
• Meeting applicable legal requirements.
• Protecting our business against fraud or misuse.

Retention periods may vary depending on the type of information and the purpose for which it is held.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal obligations and legitimate retention requirements.

8. Data Security

We aim to protect personal information through reasonable technical, administrative, and organizational safeguards appropriate to the nature of the information we handle.

However, no website, electronic communication method, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect information and address security concerns appropriately.

9. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request information about the processing of your personal data.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy-related concern or grievance.

To make a request, please contact us using the business contact information provided below. We may need to verify your identity before processing a request.

Requests will be handled in accordance with the applicable legal requirements, including any relevant procedures and timelines.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We do not control the privacy practices, content, or security of third-party services. When you interact with those services, their respective terms and privacy policies may apply.

We encourage you to review the relevant third-party policies before sharing information with them.

11. Children's Privacy

Our website and services are primarily intended for businesses, professionals, institutions, resellers, and adult customers.

We do not knowingly seek to collect children's personal information for independent marketing purposes. Where applicable law imposes specific requirements concerning children's personal data, we will handle such information in accordance with those requirements.

12. International Data Transfers

Depending on the technology providers and services used, personal information may be processed or stored outside India.

Where applicable, such transfers will be handled in accordance with relevant legal requirements and any applicable restrictions.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable law.

The updated version will be published on this page with a revised “Last Updated” date. We encourage visitors and customers to review this Policy periodically.

14. Contact Information and Privacy Requests

For questions about this Privacy Policy, privacy-related requests, or complaints, please contact us using the details below.

Please include “Privacy Request” in the subject line of your email, where applicable, to help us identify your request.

We will review and respond to privacy-related requests in accordance with applicable law.